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Systems Engineering  //  What we do

Full Business Continuity Solutions
Can your business sustain a major disaster without a hiccup?

Services Offered:
  • Automatic Failover
  • Clustering
  • Redundant Offsite Systems
  • 24/7 Incident Response
We focus on minimizing the 2 primary metrics for Disaster Recovery and Business Continuity:
  • Recovery Time Objective(RTO) - The amount of downtime tolerable to get back up and running
  • Recovery Point Objective(RPO) - The tolerable amount of data loss during an availability incident
Regulatory Compliance Auditing

US Federal Regulations and International Standards:

(whitehotlogic™ offers compliance services for each of the below)

Most Common Applicability:
  • Sarbanes-Oxley Act of 2002 (SOX)
    - (Financial Data Storage Length and Scope)
  • Payment Card Industry - Data Security Standards (PCI-DSS)
    - (Storage and Security of Client Credit Card Data)
  • Occupational Safety and Health Administration (OSHA) (29 CFR 1910)
    - (Physical Hardware and Wiring Safety)
  • ISO 27002 (17799)
    - (General Information Security)
Less Common Applicability:
  • Can-Spam Act of 2003 - (Marketing Only)
  • Do Not Call List - (Marketing Only)
  • The Children's Online Privacy Protection Act (COPPA) - (Children’s Info Only)
  • California Security Breach Information Act - (California State Only)
Agency-Specific:
  • Health Insurance Portability and Accountability Act (HIPAA) - (Healthcare Agencies Only)
  • FDA
  • FISMA - (Federal Agencies Only)
  • Gramm-Leach-Bliley Act (GLBA) - (Financial Firms Only)
  • Electronic Communications Privacy Act (ECPA) - (Communication Infrastructure Firms Only)
  • Fair Credit Reporting Act (FCRA) - (Credit Reporting Agencies Only)
  • Basel III - (Banks Only)


Top Information Security / Forensic Auditing
Been Hacked?!

Services Offered:
  • Administrator Emergency Lockdowns
  • Intrusion Incident Auditing
  • Administrator Exit Procedure Audits & Assistance
  • Expert Witness
  • 24/7 Incident Response

coming soon: infosec.whitehotlogic.com

Top Web Server Solutions


Services Include:
  • High Availability Solutions (Fault Tolerance and Load Balancing)
  • Integration With Your Current Database
  • Ftp Server Configuration
  • 24/7 Emergency Support
Technologies:
  • Windows IIS
  • Apache
  • Nginx
Top Database Server Solutions


Services Include:
  • Server Installation
  • Database Design and Implementation
  • Database Programming
  • Performance Tuning
  • Data Import/Export and Conversion
  • Database Server Audits
  • Third-party Application Integration
  • 24/7 Emergency Support
Technologies:
  • SQL Server
  • SQLite
  • MySQL
  • Oracle
  • PostgreSQL
Top Remote Access and Site-Linking Solutions


Services Include:
  • Site-to-Site VPNs
  • Remote Server Access: Windows Terminal Server, SSH, etc.
  • Remote Workstation Access: RDP, RDesktop, proprietary (logmein, teamviewer), etc.
  • 24/7 Emergency Support
Technologies:
  • Citrix
  • Windows Terminal Services
  • OpenVPN
Top Telephony & VoIP Systems Support


Professionals today rely more and more on mobile devices to keep in contact, but don't underestimate the importance of your office phone system. It's often the first contact a new client has with your business and can easily bring a whole staff to it's knees if it goes down. Upgrade your glitchy, old POTS phone system to Voice-over-IP to save money, enjoy better communications, and utilize a richer set of telephone and reporting features. whitehotlogic engineers provide round-the-clock VoIP support for the entire telephony system.

Services Include:
  • PBX (Asterisk, Trixbox, FreePBX, Broadsoft)
  • SIP Switches (OpenSER, Kamailio, OpenSIPS)
  • QOS (Network Evaluation and Engineering)
  • Phone Issues (Cisco, Polycom, Linksys, Aastra)
  • HD Voice (Including Quality Troubleshooting)
  • New Installations - Planning and Deployment
  • 24/7 Emergency Support
Technologies:
  • Asterisk
  • Cisco
  • Avaya
Top Mail, Messaging, & Collaboration Server Solutions


Services Include:
  • Outlook branding and plugin development
  • Sharepoint design and branding
  • Spam Filtering (we can catch 99% of spam WITHOUT false positives)
  • Redundant and Fault Tolerant Solutions (store-and-forward, load balancing, etc.)
  • New Installations - Planning and Deployment
  • System Migrations and Version Upgrades
  • 24/7 Emergency Support
Technologies:
  • Microsoft Exchange Server
  • Microsoft Lync Server
  • Microsoft SharePoint
Top Client Resource Management (CRM) & Billing Solutions


Your client-resource-management system is the core of your business. It's how you track your progress and provide efficient service to your clients.

Services Include:
  • Multi-User Environment Networking
  • Data Corruption Restoration
  • New Installations - Planning and Deployment
  • System Migrations and Version Upgrades
  • 24/7 Emergency Support
Technologies:
  • vtiger
  • QuickBook
  • Peachtree
  • Microsoft Dynamics
Top Backup and Storage Solutions


Onsite or offsite backup solutions are a requirement to any business that stores mission critical data using modern information systems.

Services Offered:
  • Backup Conversion to Virtual Machines
  • Disastery Recovery Auditing
  • Image-Based Backups
  • Mail Server Backups
  • Database Server Backups
  • Web Server Backups
  • 24/7 Emergency Support
Technolgies:
  • Symatec
  • Acronis
We focus on minimizing the 2 primary metrics for Disaster Recovery and Business Continuity:
  • Recovery Time Objective(RTO) - The amount of downtime tolerable to get back up and running
  • Recovery Point Objective(RPO) - The tolerable amount of data loss during an availability incident
Top Virtualization Solutions


With in-depth knowledge and expertise of both proprietary and open source virtualization technologies, we objectively assess and deploy the optimal solution to fit your unique needs. Our approach is to take a holistic view of an organization's environment and to support the entire virtualization technology life cycle, from planning and assessments to design and implementation as well as ongoing management, training and support.

With years of experience optimizing, managing, securing and supporting complex, mission-critical data center environments for leading businesses, whitehotlogic engineers are uniquely suited to objectively assess, design, implement and support the right virtualization solution to meet your business goals and IT requirements. whitehotlogic clients rely on us for our: utilization of proven methodology and best practices; our multivendor, multi-platform expertise across a wide range of data center systems, platforms and technologies; our extensive experience working with enterprise customers with high-availability data center needs; and our constant focus on enabling the client with our commitment to delivering the highest standard of service and support.

Services Offered:
  • Backup Conversion to Virtual Machines
  • Conversion of Existing Servers to Virtual Machines
  • Virtual Machine Migrations/Upgrades
  • 24/7 Emergency Support
Technologies:
  • Parallels
  • Windows Server Hyper-V
  • VMware
  • VirtualBox
Top IT Infrastructure Management
Services Offered:
  • Server / Office Moves
  • Rack Room New Construction
  • Commercial Cabling (Tracing / Punchdowns / Terminations, Cable / Rack Management)
  • Wiring Closet Work
  • 24/7 Emergency Support
Top Unified Access Control & ID Card Solutions
Services Offered:
  • Custom Site Access Control and Back Office Software Integrations
  • Custom ID Card Software Packages
  • 24/7 Emergency Support
Technologies:
  • Honeywell / WIN-PAK
Top Project Takeovers
Is your current IT project going nowhere? Contact us.
Top Technologies
  • VMware vSphere
  • Microsoft Hyper-V
  • VirtualBox
  • Parallels


International Software Development and Systems Engineering Services.